Terms and Conditions

Last updated: 09.01.2026

1. Introduction

Welcome to FlexWork.ge (“FlexWork”, “Platform”, “Website”, “we”, “us”, “our”).

FlexWork.ge is an online freelance marketplace that connects Clients seeking services with Freelancers offering professional services. By accessing or using the Platform, you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must not use FlexWork.ge.

2. Definitions

·  User – any registered individual or entity using the Platform.

·  Client – a User who posts jobs and hires Freelancers.

·  Freelancer – a User who offers services and applies to jobs.

·  Job / Project – a task or work posted by a Client.

·  Interest – a proposal submitted by a Freelancer to a Job.

·  Contract – an agreement created on the Platform between a Client and a Freelancer.

·  Points – virtual credits purchased and used on the Platform.

·  Content – any text, images, files, messages, or data uploaded to the Platform.

3. Eligibility and Account Registration

1.     Users must be at least 18 years old to register.

2.     Users must provide accurate and complete information.

3.     Email verification is required to access certain features.

4.     Each User may maintain only one account, unless explicitly approved by FlexWork.

5.     FlexWork reserves the right to suspend or terminate accounts that violate these Terms.

4. Platform Role and Disclaimer

FlexWork.ge is not an employer, agency, broker, or party to any contract between Clients and Freelancers.

·  FlexWork provides tools, infrastructure, and visibility only.

·  All work agreements, communications, deliverables, and payments are the sole responsibility of the Users.

·  FlexWork does not guarantee job success, payments, or quality of work.

5. Points System (Core Platform Logic)

5.1 General Principles

FlexWork operates using a Points-based access system.

·  Points are virtualnon-refundable, and non-transferable.

·  Points have no real-world monetary value outside the Platform.

·  Points are required to unlock or access certain features.

5.2 Purchasing Points

Both Clients and Freelancers may purchase Points through the Platform.

·  Prices and packages are displayed before purchase.

·  All purchases are final.

·  FlexWork is not responsible for unused Points.

5.3 Freelancer Use of Points

Freelancers use Points to:

1.     Submit interest (apply) to jobs

2.     View restricted Client information (if applicable)

The cost in Points may depend on:

·  Job budget

·  Number of existing interests

·  Platform-defined dynamic rules

If a Freelancer does not have sufficient Points:

·  They cannot submit interest to that Job.

5.4 Client Use of Points

Clients may use Points to:

·  Publish jobs

·  Access premium features

·  Unlock extended Freelancer details (if applicable)

6. Job Posting and Visibility

1.     Clients may post jobs with descriptions, budgets, timelines, and requirements.

2.     Jobs may be:

o   Open

o   Active

o   Completed

3.     Completed jobs may remain visible for transparency and portfolio purposes.

4.     Freelancers cannot submit interests to completed jobs.

7. Freelancer Interests and Proposals

1.     A Freelancer may submit only one interest per job.

2.     Submitted interests include:

o   Proposed budget

o   Estimated duration

o   Optional message

3.     Submitting an interest consumes Points.

4.     Submitted Points are not refunded, regardless of selection outcome.

8. Selection and Contracts

1.     A Client may select only one Freelancer per Job.

2.     Once selected:

o   A Contract is created

o   Other Freelancers are marked as “Not Selected”

3.     Contract statuses include:

o   Active

o   Submitted

o   Completed

o   Paid

4.     FlexWork does not interfere in contractual terms.

9. Reviews and Ratings

9.1 Review Rules

1.     Reviews can only be submitted after a Contract is marked Completed.

2.     Each party (Client and Freelancer) may submit one review per contract.

3.     Once submitted:

o   Reviews cannot be edited or deleted.

4.     Duplicate reviews are not allowed.

9.2 Review Visibility

·  Reviews are publicly visible on user profiles.

·  Users can always view their own past reviews.

·  Reviews contribute to public ratings and reputation.

10. Client and Freelancer Rights

10.1 Client Rights

Clients have the right to:

·  Post jobs

·  Select Freelancers

·  Accept or reject submitted work

·  Leave reviews

·  Manage job visibility

10.2 Freelancer Rights

Freelancers have the right to:

·  Browse public jobs

·  Submit interests (with sufficient Points)

·  View their submitted proposals

·  Complete contracts

·  Leave reviews

11. Prohibited Conduct

Users must NOT:

·  Circumvent the Points system

·  Share contact details to bypass Platform rules

·  Harass or abuse other Users

·  Post false or misleading information

·  Attempt off-platform agreements before contract completion

·  Use bots, scrapers, or automation

Violation may result in:

·  Suspension

·  Permanent account termination

·  Loss of Points without refund

12. Content Ownership and License

·  Users retain ownership of their Content.

·  By uploading Content, Users grant FlexWork a non-exclusive, worldwide, royalty-free license to display and use it on the Platform.

·  FlexWork may remove content that violates these Terms.

13. Payments and Financial Responsibility

·  FlexWork does not handle escrow or direct payments between Users (unless explicitly stated).

·  All financial agreements are handled externally between Client and Freelancer.

·  FlexWork bears no responsibility for non-payment, disputes, or chargebacks.

14. Limitation of Liability

To the maximum extent permitted by law:

·  FlexWork is not liable for:

o   Lost profits

o   Data loss

o   Contract disputes

o   User misconduct

·  Total liability shall not exceed the amount paid by the User to FlexWork in the last 12 months.

15. Termination

FlexWork may suspend or terminate accounts:

·  For violation of Terms

·  For fraudulent behavior

·  For inactivity

·  At its sole discretion

Users may terminate their account at any time.

16. Privacy

Use of the Platform is also governed by our Privacy Policy, which explains how personal data is collected and processed.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Georgia.

Any disputes shall be subject to the exclusive jurisdiction of Georgian courts.

18. Changes to Terms

FlexWork reserves the right to update these Terms at any time.

Continued use of the Platform after changes constitutes acceptance of the updated Terms.

19. Contact Information

For questions regarding these Terms, contact:

info.flexwork.ge@flexwork.ge

https://flexwork.ge